UkeLadyMusic.com

Sharing the Aloha Spirit ... One Strum At A Time!

Policies -

If you are not completely satisfied with your UkeLadyMusic.com purchase and would like a refund or exchange, please e-mail or call 214-924-0408 within 72 hours from receipt of your order to receive a Return Authorization code.

• Refunds/credit will not be given for items returned without a Return Authorization Code.
• Refund/credit/exchange requests even for alleged product defects will absolutely not be honored past 10 days from receiving your order.

• All returns for reasons other than damage will be inspected for use, wear, and user damage before a refund/credit is issued. Merchandise not meeting the acceptable criteria will be returned and no refund/credit will be given.



• Absolutely no books or recorded media will be accepted for return unless it is defective - and we will replace it directly in such cases.



• Kits and Specials
  • Kits and Specials must be returned as a whole and cannot be separated.
  • No substitutions or modifications permitted for Kits and Specials.
    
    
• Absolutely no vintage instruments will be accepted for return.

We charge a restocking fee of 10% of the merchandise returned.

We will not issue refunds/credit for shipping charges.

If you ordered through PayPal, we cannot return the fee that PayPal has charged us for handling your credit card. Generally this is 2-3% of the total order.

If you ordered through PayPal, we will return your refund via PayPal. We will not send you a money order when your purchase was via credit card, and we cannot directly credit your credit card.

Ship all items authorized to be returned well-packed, insured and return via the same method we shipped the items to you. (Example: If we shipped to you via Priority Mail, you must return authorized goods via Priority Mail.) Do NOT ship items to us via UPS or FedEx. Show authorization code on the package label.

a. We will not refund or credit for items received from you that have been damaged in
    shipping due to your packing them poorly.
b. We are not responsible for lost packages.
c. We are not responsible for the cost of returning an item back to us.

 

In Some Instances a Return Can Cost You...
Due to expensive credit card processing fees, shipping fees and other expenses we incur while handling your order, returns void of manufacturing defects are subject to a 15% restocking fee.